Susanna
Björk
A leader who brings people, quality and structure together.
- Role
- Operations Manager
- Strength
- Leadership and operations
- Based in
- Gothenburg archipelago
- Status
- Open to new opportunities
Profile
Full ownership of people, finances and operations.
Experienced leader with more than 30 years in service and customer-facing businesses. Used to taking full responsibility for people, finances and day-to-day operations. Thrives in organisations where relationships, quality and structure go hand in hand.
Core skills
What I do best.
Choose a skill to see where in my career I've used it.
Experience
From sales to operations management.
-
Aug 2023 – present
Operations Manager
Lingmerths- Overall responsibility for staff, staffing and day-to-day operations.
- Accountable for quality, service and customer satisfaction.
- Financial follow-up and results.
- Continuous improvement together with the team.
- Line manager for 23 employees.
-
2019 – 2023
Project Manager and Team Leader
CWT Meetings & Events- Led meetings, conferences and events from planning to delivery.
- Responsible for budget, timelines, suppliers and client dialogue.
-
2017 – 2019
Regional Manager
BIG Travel Sweden AB- Overall responsibility for five offices on Sweden's west coast, with two local managers and around 20 employees.
- Set budget, strategy and performance follow-up together with the board.
- Daily coaching and feedback to drive continuous improvement.
- Main client contact, linking customer feedback to quality improvements.
-
2017
Project Manager, Meetings and Events
Carlson Wagonlit TravelFrom one-day conferences to groups of more than 100 delegates – venues, hotels, travel, catering and activities.
-
2016 – 2017
Corporate Travel Consultant
BIG Travel -
2012 – 2016
Team Leader and Corporate Travel Consultant
Carlson Wagonlit TravelPlanned team shifts, followed up performance and was the team's first point of support.
-
2011 – 2012
Travel Consultant
BIG Travel -
2010 – 2011
Executive Assistant to the CEO
Spindal Europe NordPayroll, order planning, supply and shipments, plus executive travel booking.
-
2008 – 2009
Leisure Travel Consultant
Tripp Resebyrå -
2005 – 2008
Owner
Tripp ResebyråTook over an existing agency with two staff, clients and office – ran negotiations, bookkeeping and the whole business.
-
1994 – 2005
Agency Manager
FlygvaruhusetLed a team of around ten for eleven years: budget control, financial follow-up, recruitment and coaching.
-
1990 – 1994
Inside Sales
Bilspedition
Languages, systems and education
Languages
- SwedishNative
- EnglishFluent
- ItalianFluent
- FrenchBasic
Systems and tools
- Experienced with business and booking systems
- Strong Office 365 skills
- Experienced with administrative and finance systems
Education
- Italian language studies Local Immersion, Savona, Italy · 2009 – 2010
- Upper secondary, Humanities programme Kongahälla Gymnasium · 1987 – 1990
Personal
Sociable and engaged – I enjoy meeting people and building relationships over time.
I've lived in the Gothenburg archipelago for six years, and being close to the sea and island life means a lot to me. I value an active lifestyle and recharge in nature and by the water.
- Travel
- Cooking
- Dinners with family and friends
- Nature and the sea
Contact
Let's talk about what's next.